However there may be occasions when the service provided does not meet the high standards that we set out for ourselves or that you as a customer might reasonably expect. If you feel that we have not performed to your satisfaction, we are happy to investigate the matter with the aim of quickly finding a resolution. We value customer feedback and we are always happy to help. To assist you we have a well-established procedure for handling customer queries.
If you have a query, please contact our Customer Care Representatives.